The customer must keep copy of the invoice when communicating with customer service.
Agreement
The customer must verify the name of the product and its price before ordering it and know the warranty and the laws of return and replacement. shoomart.com strives to provide the product(s) within short time (often within a working week). Some orders might take longer time and in this case we will inform you about this.
Warranty
shoomart.com guarantees that all sold products work properly and with the same specifications mentioned to customers for a period of one year from the date of purchase.
Return and exchange policy
Sold product through shoomart.com are subject to exchange and return if the product packaging is not opened and if the product is never used within 10 days from the day the shipment arrives to the customer, according to laws of consumer rights. Shipment cost will be deducted from the non-free return items. Refunding the product amount will be within 7 working days.
The product shall be replaced under warranty in the event of a factory defect (by sending proof of the product's malfunction to the customer service in WhatsApp No.: (966559743544). Example: a video clip. The product replacement and shipment will be free.
Your use of the site means your acceptance and commitment to all the terms of this agreement.
